White Shark Media is an established digital marketing agency based in the U.S. that has been identified by Google and Bing as a market leader. The company has stood out due to the various innovative features they have introduced to enhance the efficiency of their system and to allow customers to have better control over their accounts and campaigns.
However, all these achievements have come along with complaints on the way, which the company has picked and exploited to improve its system. Most of the changes that have been effected are in line with the needs of users and are directed at making White Shark Media a premier platform that can be relied on for all kinds of marketing campaigns. Below are few of the complaints posted earlier and how they helped to improve White Shark Media.
Loss of touch with campaigns among users
According to Disqus and Glassdoor, White Shark Media was incepted in 2011 and since then massive changes have happened. At the time the company went live, the reporting procedures available were not sufficient to allow customers easy management of their campaigns. What this means is clients could easily lose touch with their campaigns and it would be hurting especially for small businesses.
White Shark Media took these complaints and responded in the affirmative to their demands. They developed the system so clients can get a thorough explanation of the ins and outs of every campaign they launch. There are tools to enable them track their progress for changes to reap maximum benefits from their campaigns.
At the onset, White Shark was operating based on basic communication features and settings, which in the view of many clients were not sufficient to guarantee them a great experience on the platform.
This would change later when White Shark Media embraced a new system that is inspired by the need to offer clients better communication capabilities. The company scheduled status calls offered by GoTomeeting and introduced direct extensions for phones.
Need for SEO services among existing clients
Many clients want to manage all their campaigns including SEO works on one platform, so they inquired to know whether White Shark Media was in the capacity to handle their projects.
However, White Shark Media does not offer SEO services. To help clients, they have a team of professionals who understand about the SEO industry. These professionals review the projects presented by clients and advice them on the best SEO company to work with.
White Shark Media has been dedicated to improving and offering the highest quality service for many years, which they have shown in how they handle feedback from their customers. Gary Garth, Alexander Nygart, and Andrew Lolk founded White Shark Media, and they decided to focus their efforts on small to medium sizes companies in need of online marketing assistance.
The company works hard to ensure each customer is getting the level of care they need from their services, such as detailing and covering all aspects of their clients campaigns to keep them informed and built the most optimal strategy for them. Since first launching, White Shark Media has supplied their services to thousands of people all throughout North America, turning it into one of the fastest growing company’s today. Read more: Consumer complaints for White Shark Media, Inc. and White Shark Media | Company Overview on TopSEOs
White Shark Media and its employees have perfected how to handle feedback and complaints from their customers as well as providing reliable ways of direct interaction. Instead of ignoring feedback or negative issues from their customers, they deal with each situation accordingly to ensure a positive ending.
Whether it be a question, constructive criticism, or a rage fueled complaint, White Shark Media wants to see and hear what their customers are thinking so they can continue to adapt to their needs. Doing things in this manner and allowing their customers to see how they deal with their feedback gives them more credibility and brings more clients to them.
The company is extremely flexible and is willing to work with the majority of clients that come to them for help. According to Glassdoor, They work hard to ensure each customer is satisfied and gets what they ask for. White Shark Media’s team of professionals have experience in many different areas, including the ability to communicate in many different languages, which allows them to take care of virtually any customers needs regardless of where they come from. This a big advantage for building a customer base.
While the company offers a range of services, they mostly focus on campaign management and Ad Words, with some website creation and management as well. They can even do personalized graphic design and logos for those looking for some website flair.
White Shark Media is the place to go for anyone in need of a top tier marketing company to build their presence.