While looking for ways to improve communications for inmates, I recently came across the new advancement with Securus Technologies. The latest in criminal justice technology is a new application that was designed to make automated forms available to inmates. This automated form is now available to inmates via ConnectUs, a portal that allows inmates to file grievance forms as well as to make specific requests. The best part is that the forms reduce the paper trail in the office as well make it easier for corrections officers to do the job they were meant to do, and that is to watch over the inmates and ensure their safety.
With the transformation to digital automation, this brings new opportunity to improve efficiency as well as to ensure that any medical requests or needs are all addressed in a timely fashion. This automated system is a welcome change for the customers of Securus Technologies in that they can now service inmates better while giving the corrections officers the peace of mind they need to do the work they were meant to do. Forms can also be changed within seconds without the need to fill out a new form.
Reducing the paper trail is just one part of this new process, but it also helps prisons to process more forms on a consistent basis for each inmate every month. Additionally, self-service access to forms makes this process easier than ever, and as the technology continues to evolve, it will change the landscape on how nurses are able to do their job as well.